We are a Young Company with bright ideas. We believe that the best way to deliver a great program is marry technology with consumers. Making it easier to provide the right solution to the largest possible audience. We use our proprietary tools to execute best in class Loyalty Programs across Consumers, Sales Channels or Employees
Our Loyalty Engine is cloud based SaaS Solution that can be customised to your companies needs. Hosting it on the cloud makes the solution cost effective and easy to set up and run. No more waiting for months to develop and set up infrastructures.
Generate your customer reports. Instantly and on the go. No more waiting. You can also generate campaigns on the fly.
Create customised websites for your Stakeholders, both internal and external. Extend your Brand Identity to your Engagement Programs
Access your programs from anywhere. On the Web or Mobile. We create the right tools to make access easy. No more waiting to get to office to start the campaign.
We have our own Contact Center Ticketing tool. Zip Tickets to enable you to talk more effectively with your customers. Track every call, email or SMS. Integrate your Social Media feeds. Communicate Better
Get an effective customer support ticket system
COMMUNICATE BETTER WITH YOUR CUSTOMERS.
Creating a loyalty program goes beyond just giving points and a card. We bring in-depth understanding of the various aspects of the loyalty programs from understanding who your customers are to constructing the programs that appeals to the right audience.
We help you create and manage the right Engagement Programs for your customers.
Design and implement the right Communication Plan to engage with your Customers.
Get the right information. When you need it. We create realtime BI Systems that work.
Need to create an App for your Customers? We have your covered. Build your technology. The way you want it.
We use analytics and a proprietary skill mapping tool to ensure we provide the right candidates that fits the bill.
Our Technology is dynamic and scalable. No matter what your Technology Maturity. We have the right solution for you.
Playbook Consultancy Pvt Ltd (PBC), founded in the year 2013, plans to bring about a change in the way companies view Loyalty in India.
Our team brings a large amount of experience, having worked with multiple organisations where they have either managed or set up loyalty and rewards programs.
o matter what your industry is, we will have a solution that will excite you. Do talk to us.
While we would love to have a very complicated and wow-inducing process
it fortunately is rather simple.
Our Team is young, dynamic and most importantly, experienced.
15 years Industry Experience. 10 years managing Loyalty programs for some of the best in India
Expert in all things Loyalty. With 6 years of experience in creating and managing programs
A Engineer with strong skills in Java. Responsible for managing all products for PBC.
Junmoyee is an MBA with 2 years of experience. She manages the DCBL Program in the NE
Founded in December 2013
Started as a Consulting Only Company
Started Development of LoyaltyExpress Solution in April 2014
Started Web Development Process in August 2014
Started Zip Tickets development in December 2014
Launched Loyalty Express in January 2015
First Beta of Zip Tickets in February 2015
First client deployment of High-Fidelity for Dalmia Bharat Cement Limited in February 2015
Launched Sei Bella in April 2016
Incubated Glee Rewards & Taxi2Ride in May 2016
So why Loyalty? Let the facts below make a case for themselves.
Call, Write or Talk to Us about your Customer Challenges.
We will have a solution that is Right for your Organisation